Terms & Conditions

1. Who We Are & How to Contact Us

Hi! We are Ares Gym Clothing. If you would like to get in touch with us, you can contact us via email at info@aresgymclothing.com, Instagram, or through our chatbot.

Company Information
Chamber of Commerce (KvK) Number: 83948228
VAT Identification Number: NL003893573B39

2. Applicability

These Terms & Conditions apply whenever you purchase or have purchased something from us. We do our best to make these Terms & Conditions easily available to you. By making a purchase, you also agree to our Privacy Policy, which explains what you can expect from us and what we expect from you.

3. The Agreement

We work every day to provide a secure online shopping environment, so you can shop with confidence. Once you place an order, you will receive an order confirmation by email. After that, we will keep you informed until your order has been delivered.

4. What We Expect From You During the Cooling-Off Period

Feel free to try on your items while keeping the original clothing tags attached. If you're not happy with your purchase, please make sure the item remains clean and undamaged. If the item is returned worn, damaged, or soiled, we may reduce your refund or refuse the return.

5. What You Can Expect From Us After Returning an Item

Once we have received your item in good condition, we aim to refund your purchase within 5 business days.

Would you like to exchange an item? Please indicate this on the enclosed return form. As soon as we receive your return, we will ship your replacement order the same day.

Please note that you are required to email us the Track & Trace code of your return shipment.

6. Pricing

We are always transparent about our prices, so there are no surprises.

All prices include VAT.

Orders over €75 qualify for free shipping. Orders below €75 are subject to a shipping fee of €4.95.

7. Keeping Our Promises & Warranty

We stand behind our products and always keep our promises. If there is something wrong with your product, we will resolve the issue in a fair and reasonable manner.

8. Delivery & Fulfilment

We do everything we can to make you happy. If you place your order before 9:00 PM, your order will be shipped the next day.

Your order can be delivered to your home address or to a pickup point.

If you fail to collect your parcel from the pickup point, we are not responsible for what happens to the parcel afterwards, and we reserve the right to charge any additional costs incurred.

In principle, if a product is available on our website, it is in stock. If we are unexpectedly unable to supply your order, we will either refund your payment or offer you a suitable alternative.

If your order is damaged or lost before it reaches you, we take full responsibility and will resolve the issue as quickly as possible.

9. Payment

If payment in advance is required, we will process your order as soon as we have received your payment.

If there is an issue with your payment details, please let us know as soon as possible.

10. Discount Codes

Discount codes are only valid during the stated promotional period and cannot be combined with other discount codes, promotions, or special offers. Discount codes are not valid during sales or other promotions where products are already discounted.

Discount codes are personal and may only be used once per customer. They are non-transferable and cannot be combined with free gifts, as gifts are considered a form of discount.

Discount codes have no cash value and cannot be exchanged for cash or store credit.

If a customer returns an item purchased using a discount code, the discount will be applied proportionally, and only the amount actually paid for the returned item will be refunded.

11. Sales & Special Offers

During sale periods, shipping delays may occur due to increased order volumes.

If you have any questions about delivery times during a sale, please don't hesitate to contact us by email or message. We are always happy to assist you and provide the best possible service.

12. Finally...

These are our General Terms & Conditions.

If we make any changes to these Terms & Conditions in the future, the updated version will always be available on our website. We will always ensure that any changes will not negatively affect your rights as a customer.